1. Overview

At CodeCraze Technologies LLP, we are committed to delivering high-quality software development and technology consultancy services. This Refund Policy outlines the conditions under which refunds may be granted for payments made to us.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

• Duplicate Payment: If a payment has been charged more than once for the same invoice or service, the duplicate amount will be fully refunded.
• Service Not Delivered: If CodeCraze Technologies LLP is unable to commence or deliver the agreed services due to reasons solely attributable to us, a proportionate refund of the advance paid will be processed.
• Erroneous Transaction: If an incorrect amount has been charged due to a technical or billing error on our part, the difference will be refunded promptly.

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Work that has already been completed and delivered as per the agreed scope.
• Milestone payments for work completed up to the point of cancellation.
• Delays or issues caused by the client, including failure to provide timely inputs, approvals, or access.
• Change of mind after project initiation without a valid reason attributable to our services.
• Retainer fees for dedicated resources already deployed for the client.

4. Partial Refunds

In cases where a project is terminated midway and payment has been made in advance for work not yet commenced, a partial refund may be considered based on the proportion of work remaining. The refund amount will be calculated after deducting costs for resources engaged, work completed, and any third-party expenses incurred on behalf of the client.

5. Refund Process

To request a refund, please follow these steps:

1. Send an email to contact@codecrazetech.in with the subject line "Refund Request".
2. Include your name, project/invoice details, transaction ID (from Razorpay), amount paid, and the reason for the refund request.
3. Our team will review your request and respond within 5 business days.
4. If the refund is approved, it will be processed within 7–10 business days to the original payment method.

6. Refund Timeline

Once a refund is approved and initiated by us, the credit will reflect in your account based on your bank or payment provider's processing time:

• UPI / Net Banking: 3–5 business days
• Credit / Debit Card: 5–10 business days
• Wallets: 1–3 business days

Refunds are processed through Razorpay and credited to the original payment source. CodeCraze Technologies LLP is not responsible for delays caused by banks or payment intermediaries.

7. Disputes

If you believe a refund has been wrongly denied, you may escalate the matter by writing to us at contact@codecrazetech.in. We will make every effort to resolve disputes amicably. Unresolved disputes shall be governed by the laws of India and subject to the jurisdiction of courts in Pune, Maharashtra.

8. Contact Us

For any refund-related queries, please reach out to us at:

CodeCraze Technologies LLP
Office No. 511, Siddharth Towers 1, Kothrud, Pune 411038, India
Email: contact@codecrazetech.in
Phone: +91 9890682450